Shipping policy

Studio Turnaround Times & Monthly Booking Slots

  • Custom Monthly Allocation: To maintain the highest level of detail and quality, custom commissions are released in limited monthly booking slots. When purchasing your commission, you are reserving a dedicated slot in our studio schedule for that chosen month.

  • Creation Timeframe: Once your allocated month begins and your reference photos are received, please allow 2–4 weeks for your piece to be hand-drawn, painted, dried and prepared for dispatch.

  • Need It for a Specific Date? If your piece is for a birthday, anniversary, or special event, please select a booking month that leaves ample buffer for both studio production and standard shipping, or reach out beforehand to check availability.

  • Ready-to-Ship Art Prints: Dispatched within 2 business days (not subject to custom monthly studio waitlists).

Packaging & Care

All artworks are packaged with archival care. A5 and A4 pieces are sealed in protective cello sleeves, supported between rigid, heavy-duty backing boards, and shipped flat in sturdy stay-flat mailers to prevent bending.

Shipping Regions

We are currently only shipping to Australia and New Zealand

Domestic Shipping (Australia)

All domestic orders are shipped via Australia Post with full online tracking. A signature is required on delivery.

  • Standard Tracked Shipping: 3 – 7 business days (AUD $11)

  • Express Post: 1 – 3 business days (AUD $15)

Note: Regional and remote locations may take slightly longer.

New Zealand Shipping

  • New Zealand Standard Tracked: 5 – 10 business days 

Customs, import duties and local taxes are the responsibility of the recipient.

Tracking Your Order

Once your order has been carefully packed and lodged with Australia Post, you will receive an automated shipping confirmation email containing your tracking number.

Damaged or Lost Items

Every package is packed securely to ensure safe arrival. However, if your artwork arrives visibly damaged from transit:

  1. Please take clear photos of the damaged packaging and the artwork.

  2. Contact us at somethingseenstudio@gmail.com within 48 hours of delivery.

  3. We will work with you immediately to lodge an Australia Post claim and arrange a replacement.